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Returns or exchanges bust be made within 14 days of delivery. Exchanges receive 100% credit towards a future purchase unless the watch or jewelry item is a special order or custom order piece. All refunds, straight returns, and special order cancellations will be subject to a 10% restocking fee. Shipping and handling fees will not be refunded. Returns and exchanges are not permitted, and will be refused, if the timepiece or jewelry item has been used, worn, or altered from its original condition in any way (including engraving, sizing or the removal of links, tags, etc). Special order and custom order items, and deposits for special orders, are not returnable and are not refundable under any circumstances. Special order/custom order items include, but are not limited to items ordered in a non-stock size, any item which must be altered from its original design, and any item not in stock which must be ordered from the manufacturer. A return authorization number is required prior to returning any merchandise to the retailer. Return authorizations must be requested by the customer within 14 days of the date of delivery and must include a Return Authorization number. Any return that does not have a Return Authorization number will be refused.
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